Shipping Policy | Orggu
Orggu
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Shipping Policy

Last updated: 18 April 2026

Orggu Private Limited ships from Bangalore, Karnataka. We deliver to addresses across India based on pincode serviceability.

1. Delivery Zones & Estimated Timelines

We divide India into 6 shipping zones. Delivery timelines are business days (excluding Sundays and public holidays) from the date of dispatch, not from the date of order placement.

ZoneCoverageEstimated Delivery
BangaloreBangalore city (560xxx, 561xxx, 562xxx)1-2 business days
Karnataka (non-BLR)Rest of Karnataka2-4 business days
South IndiaTamil Nadu, Andhra Pradesh, Telangana, Kerala, Goa, Puducherry3-5 business days
West/CentralMaharashtra, Gujarat, Madhya Pradesh, Chhattisgarh, Odisha4-7 business days
North/EastDelhi, UP, Punjab, Haryana, Rajasthan, Bihar, West Bengal, Jharkhand5-8 business days
RemoteNortheast India, J&K, Ladakh, Himachal, Uttarakhand, Andaman & Nicobar, Lakshadweep7-10 business days

These are estimates. Actual delivery may vary due to weather, courier operations, or address accessibility. Orggu is not liable for delays caused by the courier partner or circumstances beyond our control.

2. Shipping Charges

Shipping charges are calculated based on your delivery zone and the total weight of your order. Charges are displayed at checkout before you place your order.

ZoneUp to 500g500g-1kg1-3kg3-5kg
Bangalore₹40₹40₹40₹60
Karnataka₹60₹80₹100₹140
South India₹80₹100₹140₹180
West/Central₹90₹120₹160₹220
North/East₹100₹140₹180₹240
Remote₹150₹200₹260₹340

For orders above 5 kg, an additional per-kg charge applies based on zone.

3. Packaging Charges

A small packaging charge applies for orders shipped outside Bangalore to ensure safe transit of grocery products. Bangalore deliveries have no packaging charge. The packaging charge is shown at checkout.

4. Free Shipping

Free delivery is available only for orders within Bangalore when your order subtotal is ₹350 or above. Below ₹350 within Bangalore, a flat ₹50 delivery fee applies. Free delivery is not available for orders outside Bangalore.

5. Product Restrictions

The following product categories are available for delivery within Bangalore only and cannot be shipped to other locations:

If your cart contains restricted items and you enter a non-Bangalore pincode, these items will be automatically identified and you will be asked to remove them before proceeding.

6. Order Dispatch

7. Tracking

For outside-Bangalore orders, tracking details (AWB number, courier name, tracking URL) will be shared via WhatsApp once the shipment is dispatched.

8. Failed Delivery

If delivery fails due to incorrect address, recipient unavailable, or address inaccessible, the courier will attempt re-delivery. If all attempts fail, the order may be returned to our warehouse. Return shipping costs will be deducted from any refund.

9. Taxes

GST is applicable on all products as per Indian tax law. For orders within Karnataka, CGST + SGST applies. For interstate orders, IGST applies. The tax breakdown is shown at checkout.

10. Contact

For shipping queries: