Refund & Return Policy
Last updated: 18 April 2026
At Orggu, we take pride in the quality of our traditional groceries. This policy outlines the conditions under which returns and refunds are accepted.
1. Eligible Return Reasons
We accept returns only for the following reasons:
- Damaged product: Item arrived broken, leaking, or physically damaged during transit.
- Defective product: Product is spoiled, expired, or does not meet quality standards.
- Wrong product: You received a different product than what you ordered.
2. Not Eligible for Returns
- Change of mind or no longer needed.
- Incorrect quantity ordered by the customer (e.g., ordered 2 instead of 1).
- Products that have been consumed or opened beyond what is necessary for inspection.
- Delay in delivery (see Shipping Policy for estimated timelines).
- Products damaged due to improper storage by the customer after delivery.
3. How to Raise a Return Request
- Contact us within 48 hours of delivery via WhatsApp at +91 83109 21774.
- Provide your Order ID and clear photos showing the issue (damage, defect, or wrong item).
- Our team will review and respond within 24 hours.
Important: Claims raised after 48 hours of delivery will not be accepted.
4. Return Process
- If approved, we will arrange pickup or provide return shipping instructions depending on your location.
- For Bangalore orders, our delivery partner may collect the return.
- For outside-Bangalore orders, you may need to ship the item back. Return shipping cost will be borne by Orggu if the return is due to our error (wrong/defective product).
- Products must be returned in their original packaging to the extent possible.
5. Refund Process
- Once the return is received and inspected, we will notify you of the refund approval.
- Bangalore orders (COD): Refund via UPI transfer to your provided UPI ID.
- Outside-Bangalore orders (UPI): Refund to the original UPI ID used for payment.
- Refunds are processed within 5-7 business days of approval.
6. Partial Refunds
If only some items in your order are eligible for return, a partial refund will be issued for those items only. Shipping and packaging charges are non-refundable unless the entire order is defective/wrong.
7. Cancellation
- Before dispatch: Orders can be cancelled for a full refund. Contact us via WhatsApp.
- After dispatch: Orders cannot be cancelled. Please follow the return process after delivery if needed.
- Outside-Bangalore orders not paid within 48 hours: May be automatically cancelled.
8. Orggu's Liability
Orggu is not liable for any damages, spoilage, or quality degradation that occurs after successful delivery to the address provided by the customer. Proper storage of grocery products (cool, dry place away from direct sunlight) is the customer's responsibility.
9. Contact
For return/refund queries:
