Return window: 3 days from delivery · Free pickup scheduled by Orggu · Refund in 3–5 business days after the return is verified.
NOTE:
In all the below cases, the products will be returned to us through our delivery executive depending on the delivery location. The pickup for which will be scheduled by us.
1. What if delivery of the order is delayed beyond the given timeline?
Orders are arranged for delivery within the time shown for your pincode at checkout. If it gets delayed beyond that Customer will
be informed through phone. Only the dispatch date can be assured by Orggu. Refunds for Orders will be decided
depending on the products shelf life.
2. What if the product is out of stock?
Information will be provided about the same and the product amount will be refunded as if amount is paid earlier by
customer.
3. How will I get my refund?
Refunds related to any order will be evaluated and will be transferred to the customer account.
4. What if the items I have received are damaged?
Damages will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the
refund will be paid.
5. Is it possible for me to get the money refunded?
YES, the refund will paid.
6. What if an item is missed out?
You will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy
in the order, it will be verified with the photographs of the products received against the photograph of the
physical invoice attached along with your order.
7. What if I have a quality complaint?
The details regarding the quality complaint must be explained clearly to our customer support executive and the
refund is clearly subjected to the management’s decision.
8. How long will it take for me to get my refund?
Anywhere between 3 – 5 business days after the returned product is received and verified.
9. How long do I have to request a return or report a problem?
You can request a return within 3 days of the date of delivery for damaged, wrong, missing or
quality-issue items. Contact us by phone or WhatsApp with photos of the product and invoice. We will
schedule a free pickup through our delivery executive, usually within 3 days of your request.
Last updated: 23 October 2026